Your order
Check the contents of your order, track its status, or request an exchange or refund.
If you already have an account please log in to your account, or create one here.
Dispatch within 24 hours
Orders are prepared and dispatched the same day when placed by 2 p.m. and within 24 hours* when placed after 2 p.m. Orders placed at weekends and on bank holidays are dispatched within 48 hours*.
Complimentary delivery
Casablanca offers complimentary delivery on all orders and secure express delivery methods with DHL.
Delivery timing is estimated from the time your order is shipped. Please refer to the time estimation for your delivery method at checkout, as this differs per country.
Your return
You can return or exchange any order within 14 days of receiving it. Casablanca offers a by post return option through our Return Portal, subject to your country of delivery, or through your own method of return.
You can find return instructions in the drop down below.
Delivery
Orders are prepared and dispatched the same day when placed by 2 p.m. and within 24 hours* when placed after 2 p.m. Orders placed at weekends and on bank holidays are dispatched within 48 hours*.
We offer complimentary DHL worldwide express shipping on all orders.
Duty & Taxes
Our orders are shipped from Belgium, Europe.
Please note that import duties and taxes may be charged on delivery for any customers outside the EU. We kindly advise checking with your country's customs office to determine your local import duties and taxes before purchase.